Warranty Terms and Conditions

Stay protected with our 3-year parts and labour warranty guarantee.

Warranty Document

What does my warranty cover?

  • Defects in materials and/or workmanship of JPL EV.
  • Installation, parts (defined as mechanical/electrical parts). 
  • Breakage to a recognised weak point within the charger.
  • Any on or off site assistance, repairs and replacement parts.

What does my warranty not cover?

  • Any damage, deterioration or malfunction resulting from any alteration, modification, disassembling, improper or unreasonable use or maintenance, misuse, abuse, negligence, accident, neglect, exposure to excess moisture or sunlight, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.
  • Removal or any tampering with the factory-applied warranty label.
  • Damage due to improper operation, improper maintenance, or attempted repair by anyone other than an authorised Stevie-appointed professional.
  • Any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorised tampering with this product, any repairs attempted by anyone unauthorised by JPL EV Ltd to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
  • Does not cover cartons, cables (unless directly part of the product) or other accessories used in conjunction with this product.
    Without limiting any other exclusion herein, JPL EV Ltd does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

What is not guaranteed?

  • Damage by transport or misuse. 
  • Use of parts not used or recommended by Stevie. 
  • Routine maintenance, wear-and-tear, installation faults.
  • Consumables and cosmetic parts. 
  • Second-hand or refurbished EV chargers. 
  • Faults due to accidental damage or misuse. 
  • Claims in respect of compensation of consequential loss, except where such liability is legally mandatory. 
  • Damage caused by the EV charger coming into contact with unsuitable materials. 

The following points must be/have been followed in order to qualify for our warranty.

JPL EV Limited, grants 3 years Manufacturer’s Warranty from the date of installation, as the manufacturer of this product.

  • An authorised Stevie-appointed professional has installed the EV charger. 
  • The installation has been carried out following the instructions and current electrical regulations and standards. 
  • The Unit has been registered using the below form within 7 days of the installation taking place.
  • Proof of purchase can be produced when requested. 
  • Modification or repair of the EV charger by an unauthorised person has not been attempted – an authorised person is a Stevie-appointed professional.
  • If a fault is reported and an authorised Stevie agent attends to the EV charger, a service call fee will be charged to the customer only IF there is no fault found with the EV charger or the fault transpires to have been caused by misuse. You will be notified of our current rates before the service call takes place. 
  • Stevie retains the right to invalidate the warranty in the event of physical or verbal abuse towards any member of staff. 
  • The provision of services under the warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty remains effective from the date of Installation. 

Is The Warranty Transferable?

Only the original purchaser of this product is covered under this limited warranty. The warranty can usually be transferred to a new owner/resident of the property should you sell your house or move and choose to leave your Stevie Charge Point behind. There is an administration charge to cover updating the records, please contact our Customer Service Team to arrange this. office@steviechargers.com 

Limitation of Liability

In no event will JPL EV Limited accept any liability for any loss, costs or consequential damage due to the use and/or misuse of our hardware or software products except where this is caused by our negligence.

The maximum liability of JPL EV Ltd under this warranty shall not exceed the actual purchase price paid for the product. To the maximum extent permitted by law, JPL EV Ltd is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory.

Warranty Registration

To ensure eligibility for our comprehensive 3-year warranty coverage, all Stevie chargers must be registered within 7 days of installation via the form found below. Failure to complete this registration will result in the application of a standard 1-year warranty.

Furthermore, installers who register their chargers through the provided form and are a registered Preferred Partner with us can benefit from an extended warranty period of a total of 4 years.

Warranty Form - Register

Installer Details

Name
Name
First
Last
Are you a preferred partner?

Customer Details

Name
Name
First
Last

Unit Details

Was the charger installed under the OZEV grant scheme?

This form collects your name, email address, telephone number and product details so that we can communicate with you regarding this form submission. Please check our Privacy Policy for more information about how we protect and manage your submitted data.

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How to claim

The end user:
If the Stevie charger develops a fault you must first report this to your installer. They will assess the unit and try to identify whether a fault with the installation or the charger has occurred.

The installer:
The installer is to complete a full assessment of the charger and connection. If a fault is found with the charger itself by the installer they are first to notify the wholesaler they purchased the unit from and the JPL EV Limited Customer Service Team at office@steviechargers.com to see if the fault can be rectified remotely. At this point, a returns reference number will be allocated and a claim will be started.

JPL EV will then work with the installer to complete a full overview of the unit. Either remotely or in person. During the review, JPL EV Ltd will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this warranty:

  • Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labour to complete the repair and restore this product to its proper operating condition.
  • Replace this product with a direct replacement or with a similar product deemed by JPL EV Ltd to perform substantially the same function as the original product.
  • Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this warranty.

If the fault cannot be rectified remotely and a return visit to the site is required and it is determined that the hardware is at fault, then JPL EV Ltd will pay the installer £75+VAT, and supply a replacement unit, to cover towards costs incurred. An Invoice is to be sent to JPL EV and this will be paid via a BACS transfer after confirmation of the case being closed.

The faulty unit will then have to be shipped back to JPL EV for investigation to help us improve future models. This product should be properly packed, preferably in the original carton. If the product is returned to JPL EV Ltd or the authorised dealer from which it was purchased, this product must be insured during shipment, with the insurance and shipping charges prepaid by the customer. If this product is returned uninsured, you assume all risks of loss or damage during shipment.

Please have the following available before notifying JPL EV of a claim:

  • The Stevie Charge Point model number (on the label underneath the front fascia)
  • Serial number (on the label underneath the front fascia)
  • Proof of ownership date
  • Contact details of the installer

Please complete the warranty claim form below if you are experiencing a fault.

Warranty Form - Claim

Your Details

Name
Name
First
Last

Unit Details

Was the charger installed under the OZEV grant scheme?

Installer Details

Name
Name
First
Last

This form collects your name, email address, telephone number and product details so that we can communicate with you regarding this form submission. Please check our Privacy Policy for more information about how we protect and manage your submitted data.

GDPR Consent