Warranty Terms and Conditions

Stay protected with our 3-year parts and labour warranty guarantee.

What Does My Warranty Cover?

  • Defects in materials and/or workmanship.
  • Parts are defined as mechanical/electrical parts only. 
  • Breakage to a recognised weak point within the charger.
  • Any on or off site assistance, repairs and replacement parts.
  • Misuse, abuse, negligence, acts of nature, accident, disassembling or modification of, or to any part of, the product.
  • Removal or any tampering with the factory-applied warranty label.
  • Damage due to improper operation, maintenance or installation, or attempted repair by anyone other than an authorised Stevie-appointed professional. Any unauthorised repairs will void this warranty.

The following points must be/have been followed in order to qualify for our warranty.

  • An authorised Stevie-appointed professional has installed the EV charger. 
  • The installation has been carried out following the instructions and current electrical regulations and standards. 
  • The Unit has been registered using the below form within 48 hours of the installation taking place.
  • Proof of purchase can be produced when requested. 
  • Modification or repair of the EV charger by an unauthorised person has not been attempted – an authorised person is a Stevie-appointed professional.
  • If a fault is reported and an authorised Stevie agent attends to the EV charger, a service call fee will be charged to the customer IF there is no fault found with the EV charger or the fault transpires to have been caused by misuse or incorrect installation. You will be notified of our current rates before the service call takes place. 
  • Stevie retains the right to invalidate the warranty in the event of physical or verbal abuse towards any member of staff. 
  • The provision of services under the warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty remains effective from the date of Installation. 

What is not guaranteed?

  • Damage by transport, misuse or improper installation and assembly. 
  • Use of parts not used or recommended by Stevie. 
  • Routine maintenance, wear-and-tear, installation faults.
  • Consumables and cosmetic parts. 
  • Second-hand or refurbished EV chargers. 
  • Faults due to accidental damage or misuse. 
  • Claims in respect of compensation of consequential loss, except where such liability is legally mandatory. 
  • Damage caused by the EV charger coming into contact with unsuitable materials. 

Is The Warranty Transferable?

The warranty can usually be transferred to a new owner/resident of the property should you sell your house or move and choose to leave your Stevie Charge Point behind. There is an administration charge to cover updating the records, please contact our Customer Service Team to arrange this. office@steviechargers.com


Limitation of Liability

In no event will JPL EV Limited accept any liability for any loss, costs or consequential damage due to the use and/or misuse of our hardware or software products except where this is caused by our negligence.


Warranty Registration

To ensure eligibility for our comprehensive 3-year warranty coverage, all Stevie chargers must be registered within 48 hours of installation via the form provided below. Failure to complete this registration will result in the application of a standard 1-year warranty from the activation point via the Monta app.

Furthermore, installers who register their chargers through the provided form and are a registered Preferred Partner with us can benefit from an extended warranty period of 4 years.

Warranty Form - Register

Installer Details

Name
Name
First
Last
Are you a preferred partner?

Customer Details

Name
Name
First
Last

Unit Details

Was the charger installed under the OZEV grant scheme?

This form collects your name, email address, telephone number and product details so that we can communicate with you regarding this form submission. Please check our Privacy Policy for more information about how we protect and manage your submitted data.

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How to Claim

If the Stevie charger develops a fault, you must first report this to your installer, if the installer confirms the fault then the faulty unit must be returned to the place of purchase and reported to JPL EV Limited Customer Service Team where a returns reference number will be allocated (this number will be required when returning the unit to the place of purchase).

Please have the following available:

  • The Stevie Charge Point model number (on the label underneath the front fascia)
  • Serial number (on the label underneath the front fascia)
  • Proof of ownership date
  • Contact details of the installer when reporting

At the discretion of JPL EV Limited, the installer’s call-out charge will be covered for both the removal of the faulty Stevie Charge Point and the refitting of the new charger, the reimbursement call-out charge instructions will be emailed to the installer.

Warranty Form - Claim

Your Details

Name
Name
First
Last

Unit Details

Was the charger installed under the OZEV grant scheme?

Installer Details

Name
Name
First
Last

This form collects your name, email address, telephone number and product details so that we can communicate with you regarding this form submission. Please check our Privacy Policy for more information about how we protect and manage your submitted data.

GDPR Consent